Privacy Policy

1. Introduction

Hidden Pearl Private Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, passport details, travel preferences, dietary requirements, and payment information.
• Travel Information: Itinerary details, flight information, accommodation preferences, and special requests.
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communications: Records of your communications with us, including emails, chat logs, and phone call recordings (where permitted by law).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our tour services
• To process bookings and payments
• To communicate with you about your bookings, inquiries, and requests
• To personalize your travel experience
• To send you promotional materials and offers (with your consent)
• To comply with legal obligations and protect our rights
• To analyze website usage and improve our online presence

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Airlines, hotels, tour guides, transportation companies, and other partners necessary to fulfill your travel arrangements.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your personal information
• Right to rectify inaccurate or incomplete information
• Right to erasure of your personal information
• Right to restrict processing of your information
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Hidden Pearl Private Tours
Room 604, 6/F, Tsim Sha Tsui Centre
66 Mody Road, Hong Kong
Email: [email protected]
Phone: +852 1234 5678